Crisp AI

★★★★☆4.2 / 5 editorial Freemium Free plan available; paid plans from $25/mo per workspace, with the full AI feature set on higher tiers — check the official site for current pricing.

All-in-one customer messaging with an AI chatbot and copilot.

✓ Editor-verified listing — details reviewed by Grab AI Tool editors; pricing re-checked regularly.

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#live chat#customer support#chatbot#shared inbox#small business

What is Crisp AI?

Crisp is an all-in-one customer messaging platform for websites, combining live chat, a shared inbox, a CRM, and a help center in one workspace. Its AI chatbot learns from your help articles and past conversations to answer visitor questions automatically, and a copilot helps agents draft replies. MagicReply and automated triage keep response times low even for tiny teams.

Crisp wins fans with flat, per-workspace pricing instead of per-agent fees, which makes costs predictable as a team grows. It also covers email, WhatsApp, and social messages in the same inbox. The platform is less suited to large enterprises: advanced reporting, permissions, and workflow controls are thinner than dedicated enterprise helpdesks, and the AI bot needs good help content to shine.

Key Features

AI chatbot trained on help articles and chats
Copilot that drafts replies for agents
Live chat, inbox, CRM, and help center combined
Multi-channel inbox: email, WhatsApp, social
Automated triage and routing rules

Pros

Flat per-workspace pricing, no per-agent fees
Covers many channels in one inbox
Generous free plan to start

Cons

Enterprise controls and reporting are thin
Bot quality depends on your help content
Less suited to very large support orgs

Pricing

Model: Freemium
Free plan available; paid plans from $25/mo per workspace, with the full AI feature set on higher tiers — check the official site for current pricing.

Adding Up Your AI Bill?

If you pay for Crisp AI alongside other AI subscriptions, the monthly total adds up quietly. Tick every tool you pay for in our free AI Tool Cost Calculator to see your real monthly and yearly bill — and spot overlaps you can cut. Still choosing? Start with our guide on how to choose the right AI tool.