Tidio

★★★★☆4.3 / 5 editorial Freemium Free plan available; paid tiers add Lyro AI conversations and more automation volume — check the official site for current pricing.

Live chat and the Lyro AI agent for small business support.

✓ Editor-verified listing — details reviewed by Grab AI Tool editors; pricing re-checked regularly.

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#live chat#customer support#chatbot#ecommerce#small business

What is Tidio?

Tidio combines live chat, a help desk inbox, and AI chatbots in one tool aimed squarely at small and mid-sized businesses, especially online stores. Its Lyro AI agent answers customer questions using your support content and can handle a large share of routine conversations on its own, escalating to a human when a question falls outside what it knows.

Setup takes minutes with ready-made chatbot flows for sales, support, and abandoned carts, plus deep Shopify and WordPress integrations. The free plan is genuinely usable, which makes Tidio easy to trial. Depth is the limit: Lyro's abilities depend on your content quality, conversation caps apply per plan, and enterprise-grade controls and analytics are lighter than bigger support suites.

Key Features

Lyro AI resolves routine questions autonomously
Live chat plus help desk inbox in one tool
Ready-made flows for sales and support
Deep Shopify and WordPress integrations
Human handoff when the bot is unsure

Pros

Set up in minutes, genuinely usable free plan
Excellent fit for ecommerce stores
Good balance of automation and human chat

Cons

Conversation limits apply per plan
Bot depends heavily on your content quality
Analytics are basic versus big suites

Pricing

Model: Freemium
Free plan available; paid tiers add Lyro AI conversations and more automation volume — check the official site for current pricing.

Adding Up Your AI Bill?

If you pay for Tidio alongside other AI subscriptions, the monthly total adds up quietly. Tick every tool you pay for in our free AI Tool Cost Calculator to see your real monthly and yearly bill — and spot overlaps you can cut. Still choosing? Start with our guide on how to choose the right AI tool.